AddressPO Box 97, Greymouth, Westland 7805, New Zealand
Call us+64 392 89038
Write usinfo@globalprocess.co.nz
Industry Challenges
Understanding the specific pressures manufacturers in this sector face every day.
Global Commissioning & Startup
Deliver successful machine installations and startup projects worldwide with experienced commissioning engineers, structured execution, and rapid production ramp-up.
Remote Support & Field Service
Reduce response times and support costs through remote engineering assistance, field service expertise, and faster troubleshooting for installed equipment.
Technical Expertise & Project Delivery
Scale technical capabilities with specialized engineering resources for commissioning, punch list management, machine optimization, and customer site support.
Customer Performance & Equipment Visibility
Provide ongoing operational support and manufacturing visibility to help customers improve equipment performance after installation and throughout the asset lifecycle.
KPIs We Help Improve
Startup Performance
Accelerate machine commissioning and production ramp-up.
Response Time
Reduce technical support delays through remote assistance and field engineering.
Equipment Availability
Improve machine reliability and operational performance after installation.
Customer Satisfaction
Deliver consistent startup execution and long-term operational support for global customers.
Recommended Products
VIPs
Digital work instructions to standardise operator processes and improve first-time-right quality.
Learn More →GPC
Real-time OEE monitoring and production analytics for full visibility across all lines.
Learn More →Case Study
Global Remote Support Programme for Converting OEM
CHALLENGE
A tissue converting OEM with 200+ installed machines globally needed a scalable after-sales support model that could reduce travel costs while improving customer response times.
SOLUTION
GPM deployed GPRM across the installed base, trained a dedicated remote support team of 8 engineers, and established a 24/7 support desk aligned to the OEM's service tiers.
RESULTS
- 60% reduction in costly on-site engineer visits
- Average response time improved from 8 hours to under 2 hours
- 40% reduction in after-sales support costs
- Customer satisfaction score increased from 78% to 95%
Frequently Asked Questions
Can GPM provide commissioning engineers globally?
Yes. GPM has a global network of commissioning engineers with experience in tissue, personal care, packaging, and food manufacturing environments, available for deployment across Europe, North America, Asia, and beyond.
How does the GPRM remote support model work for OEMs?
OEMs can white-label or co-brand the GPRM platform for their customer base. GPM provides the remote engineering team, the platform, and the support infrastructure — the OEM benefits from improved service without additional headcount.
Can GPM work under the OEM's brand identity for end-customer support?
Yes. GPM routinely provides engineering services under OEM brand names as a white-label partner, ensuring seamless customer experience for the end user while the OEM benefits from GPM’s specialist expertise.
Talk to Our Manufacturing & Automation Experts
Need support with automation, productivity improvement, engineering design, machinery commissioning or digital manufacturing solutions? Our specialists will respond within one business day.
Response within
1 business day
10+
Countries supported
Manufacturing
specialists
Confidential &
professional
CONTACT GPM
Engineering.
Automation.
Performance.
Helping manufacturers improve productivity,
reduce downtime and achieve measurable operational results.
FOLLOW US
Headquarters
PO Box 97, Greymouth,
Westland 7805, New Zealand
Sales Email
sales@globalprocess.co.nz
Phone Sales
+64 3 928 9038
Office Hours
Mon – Fri: 8:00 AM – 5:00 PM NZST
Let’s Improve Manufacturing Performance
Together
Connect with GPM experts to improve productivity, reduce downtime
and deliver measurable operational results.
